1. Sign in to your Samsung account with your ID and password.

2. Select one of the verification methods you’ve set up for your account.

• Text messageClick Send code, then enter the verification code we send to your phone.
• Authenticator appClick Send code, then enter the verification code we send to your phone.
• Galaxy device notificationClick Send code, then enter the verification code we send to your Samsung phone or tablet.
• Backup codeEnter one of the backup codes generated when you turned on two-step verification.

3. Click Verify to finish signing in to your account.

How to Reset a Samsung TV

When you perform a Factory Reset, all settings will revert to factory default. These settings include picture and sound settings, channel menu settings (including memorised channels), clock and timer settings, and other settings that you may have changed. You may also lose any changes to calibration settings if the calibration was not done through the service menu. Factory Reset, however, will not affect your Network Settings. Network Settings can only be changed manually.

If you simply want to reset one of the settings on your TV (i.e. picture or sound), please refer to your User Manual for steps on how to reset the individual settings on your TV.

1. Press the Home button on your remote control and then select Menu

2. Navigate to Settings then All Settings. Choose Settings then All Settings

3. Select General & Privacy then Reset. A pop-up will appear asking you to enter your PIN. Once you have entered your PIN, select Yes and your TV will then reset.